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Landlord Feedback

We would be gravely amiss if we did not write and put on record our thanks for the extraordinary work and care that Wayne and Gemma have displayed in taking over our rental property and concluding its sale.

Gemma went above and beyond in her service to us, literally rescuing a complex situation from an exceedingly difficult and much less than scrupulous other Lettings Agency. She provided reports on the property, obtained the keys, which was no mean feat, and then set about advising us and organising how best to make the place saleable, including replacing windows and carpets. This was an extraordinary and indeed heroic effort, which we deeply appreciated.

Wayne too took over a tricky situation because the landlord of the leasehold property had disappeared, and there was a separate owner of the upstairs flat. He helped broker negotiations with the other owner and organised a number of works, including replacing the roof, damp proof works, replastering and repainting. The negotiations with the buyers took months, not helped by difficulties with solicitors on both sides. Wayne kept us in the loop throughout and did not waver in his goal of selling the property, despite all these difficulties, including remonstrating with the solicitors for both parties.

We are sure that you are very proud of your staff. We would simply like to reinforce that you have every reason to be so. As currently resident in Australia, we could not have achieved what Gemma and Wayne have done on our behalf. We are very grateful to them and to you as an Agency for this amazing level of service.

Yours sincerely,

Ian & Anne Coutts



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